Responsable de réception hôtelière (H/F)

💼 Offre d'emploi

Date de publication

14/10/2026

Dernière mise à jour

14/10/2026

Type de contrat

CDI

Durée de travail

Expérience

1 An(s)

Salaire brut

Non communiqué

Permis demandé

Aucune information

📍 Entreprise

Description de l'offre

About Us


At the RENAISSANCE BORDEAUX, we don't just offer a place to stay; we
provide a lifestyle experience that transcends ordinary hospitality.
Discover our world of luxury and innovation. Nestled in the heart of the
vibrant city, our lifestyle hotel is a hub of creativity, hosting unique
events and private shows featuring celebrities. We are seeking a dynamic
Front Office Receptionist to join our team and help us in delivering
exceptional guest experiences.


YOUR MISSIONS


1. Greeting and registering guests (individuals and groups)
2. Navigate guests around local area, invoke discovery with
recommendations for shopping, sight-seeing, eating and socializing.
3. Wow our guests by providing a unique welcome at the Front Desk and
organizing WOW moments in our rooms to suprise them !
4. Resolving guest challenges and taking appropriate action to ensure
100% guest satisfaction.
5. Processing payments according to procedures including authorization
of all credit cards. Ensuring all cash, checks, and credit cards
balance at the end of each shift.
6. Professionally and politely answer questions and respond to any
guests needs. Communicates internally with other departments when
necessary to resolve a guest concern or request.
7. Possess a positive and outgoing demeanor. Must have a natural talent
for wanting to help people with problems no matter how large or
small.
8. Read the log book daily, and record all pertinent information in the
log book.


What do we offer ?


1. Un 13ème mois dès 3 mois d'ancienneté et payable mensuellement sur
demande.
2. Primes sur Upsell
3. Chaque heure supplémentaire travaillée est comptabilisée en donnant
droit à des repos en plus!
4. Des tarifs préférentiels dans les hôtels du groupe Marriott (plus de
8000 hôtels dans le monde) et dans les 80 hôtels de notre groupe
franchisé HIVELY (plusieurs marques des groupes Marriott, Accor,
Thalazur, Urban Hive...)
5. Un Plan d'Epargne Entreprise avec abondement
6. Mutuelle et prévoyance offrant des garanties et une couverture
maximales
7. Adhésion à une plateforme web avec réductions sur des produits du
quotidien (cinéma, parcs d'attraction, coUrses alimentaires, salles
de sport.)
8. Abonnement Gymlib